Shipping Policy

Our goal is for orders to shipped within 48 hours Monday - Friday 9am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

Your tracking number is emailed to you upon creating a shipping label and should be active within 24 hours. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase. 

Please email carson@knotweld.com to request a refund and we will assist you.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Payment Policy

Accepted Methods of Payment:

PayPal

Credit/Debit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address 
Credit Card Information

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.